Privacy Policy

1. Introduction

Welcome to the Privacy Policy of 5djl Casino ("5djl", "we", "us", "our"). We operate the online gaming platform accessible at https://5djl.lat and are committed to protecting the personal information of all our players and site visitors in accordance with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations.

This Privacy Policy applies to all personal data collected through our website, mobile platform, customer support channels, and any other service or touchpoint operated by 5djl. By registering an account or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

We take our data protection obligations seriously. As a PAGCOR-regulated operator, 5djl is subject to regulatory oversight that includes strict requirements around data handling, anti-money laundering (AML) compliance, and player identity verification (KYC). These requirements shape how and why we collect your information.

2. Data Controller

5djl Casino is the data controller responsible for the personal information processed under this Privacy Policy. As data controller, we determine the purposes and means by which your personal data is processed. Our designated Data Protection Officer (DPO) can be reached at [email protected] for all privacy-related inquiries, data subject access requests, and complaints.

We are registered and operate in compliance with the National Privacy Commission (NPC) requirements under Philippine law. All data processing activities at 5djl are documented and governed by appropriate internal data processing policies.

3. Personal Data We Collect

Depending on how you interact with 5djl, we may collect the following categories of personal data:

3.1 Identity and Account Data

• Full legal name
• Date of birth (for age verification purposes — all players must be 21 or older)
• Gender
• Username and password (stored in encrypted form)
• Government-issued identification number (for KYC purposes)
• Copies of identification documents (e.g., Philippine passport, driver's license, national ID)

3.2 Contact Data

• Email address
• Mobile phone number
• Residential address (city, province, postal code)

3.3 Financial Data

• Payment method details (e.g., GCash account reference, PayMaya reference, bank account name and number for BPI, BDO, Metrobank, UnionBank)
• Deposit and withdrawal transaction history
• Account balance and wagering history
• Bonus and promotional redemption records

3.4 Technical and Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration and login timestamps
• Pages visited and features used within the platform
• Clickstream data and in-game behavior

3.5 Communications Data

• Records of customer support interactions (live chat transcripts and emails)
• Survey responses and feedback submissions
• Opt-in preferences for marketing communications

4. How We Collect Your Data

5djl collects personal data through several channels:

• Directly from you — during account registration, KYC verification, deposit and withdrawal requests, customer support conversations, and when you fill in any form on our platform.
• Automatically — through cookies, web beacons, and similar tracking technologies when you browse or interact with our website and platform.
• From third-party services — payment processors such as GCash and PayMaya may share transaction reference data with us to verify deposits and withdrawals. Identity verification service providers may share verification outcomes with us as part of our KYC process.
• From regulatory bodies — PAGCOR or law enforcement authorities may provide us with information as part of regulatory compliance or legal proceedings.

5. How We Use Your Personal Data

5djl processes your personal data for the following purposes:

6. Legal Basis for Processing

Under the Data Privacy Act of 2012, 5djl processes your personal data on the following legal grounds:

• Contractual necessity: Processing is required to perform the contract between you and 5djl — i.e., to run your account, process transactions, and deliver gaming services.
• Legal obligation: Certain processing activities are required to comply with Philippine law, including PAGCOR licensing conditions, Republic Act No. 9160 (Anti-Money Laundering Act), and the Data Privacy Act of 2012.
• Legitimate interests: We process certain data to pursue legitimate business interests, such as fraud prevention, platform security, and service improvement, provided these interests do not override your fundamental rights.
• Consent: Where we process data for optional purposes such as marketing communications, we do so only with your explicit consent, which you may withdraw at any time.

7. Sharing of Personal Data

5djl does not sell your personal data. We may share your data with the following categories of third parties only where necessary and with appropriate safeguards:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, UnionBank, 7-Eleven, and Cebuana Lhuillier receive transaction data necessary to process your deposits and withdrawals.
• KYC and identity verification providers: Third-party providers that assist us in verifying your identity and age as part of our regulatory KYC obligations.
• Game software providers: Licensed game studios whose RNG-certified games are hosted on our platform may receive anonymized or pseudonymized gameplay data for technical and audit purposes.
• Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement agencies may receive data as required by law.
• Service providers: IT infrastructure, cloud hosting, analytics, and customer support tool providers who process data on our behalf under strict data processing agreements.

All third-party service providers engaged by 5djl are contractually bound to process your data only on our instructions, to maintain appropriate security measures, and to comply with applicable Philippine data protection law.

8. Data Retention

5djl retains personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Our standard retention periods are as follows:

• Account and KYC records: Retained for a minimum of five (5) years from account closure, as required under Philippine AML regulations.
• Financial transaction records: Retained for a minimum of five (5) years from the date of the transaction.
• Customer support records: Retained for three (3) years from the date of the last interaction.
• Marketing data: Retained until you withdraw consent or until the data is no longer relevant, whichever is earlier.
• Technical logs: Retained for up to twelve (12) months for security and operational purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with our data destruction policy.

9. Data Security

5djl employs industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers.
• AES-256 encryption for sensitive data stored at rest, including passwords and payment references.
• Multi-factor authentication (MFA) options for player accounts.
• Regular penetration testing and security audits conducted by independent third parties.
• Role-based access controls limiting employee access to personal data on a need-to-know basis.
• Continuous monitoring for suspicious access patterns and potential data breaches.
• Formal incident response procedures in place to address any data security events promptly.

In the event of a personal data breach that is likely to result in a risk to your rights, 5djl will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, and will notify affected individuals as required under the Data Privacy Act.

10. Cookies and Tracking Technologies

5djl uses cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support security functions. The categories of cookies we use are as follows:

• Strictly necessary cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load balancing cookies. They cannot be disabled without affecting platform functionality.
• Functional cookies: Remember your preferences such as language settings, display options, and previously visited game categories.
• Analytics cookies: Help us understand how players interact with 5djl — which pages are visited most, how long sessions last, and where players encounter issues. Data is aggregated and does not identify individual users.
• Marketing cookies (opt-in): Used only if you have consented to receive personalized promotions and communications from 5djl.

You may manage your cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of specific features of the 5djl platform. We do not use third-party advertising network cookies or sell cookie-derived data.

11. Your Rights as a Data Subject

Under the Data Privacy Act of 2012, as a data subject you have the following rights with respect to your personal data held by 5djl:

• Right to be informed: You have the right to be told what personal data we collect, why we collect it, and how it is used — as set out in this Policy.
• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: You may request correction of any inaccurate or incomplete personal data. You may also update certain information directly through your account settings.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time, and we will honor that request immediately.
• Right to data portability: You may request a structured, machine-readable copy of personal data you have provided to us, where technically feasible.
• Right to lodge a complaint: If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to all verified requests within 30 calendar days. We may request additional information to verify your identity before processing your request.

12. Protection of Minors

5djl strictly prohibits the use of our platform by persons under 21 years of age. This age requirement is mandated by PAGCOR for all licensed online gaming operators in the Philippines. We do not knowingly collect personal data from individuals below the age of 21.

If we become aware that we have inadvertently collected personal data from a minor, we will immediately close the associated account, void all transactions, return any deposited funds to the payment source, and delete all associated personal data. If you believe a minor has registered an account at 5djl, please notify us immediately at [email protected].

13. Cross-Border Data Transfers

Some of 5djl's service providers and technical infrastructure may be located outside the Philippines. Where personal data is transferred internationally, 5djl ensures that appropriate safeguards are in place in accordance with the Data Privacy Act of 2012 and NPC guidelines. Such safeguards may include data processing agreements, standard contractual clauses, or transfers to jurisdictions recognized as providing adequate data protection standards.

We take all reasonable steps to ensure that any cross-border transfer of your personal data is carried out securely and that the recipient provides a comparable level of protection to that required under Philippine law.

14. Changes to This Privacy Policy

5djl reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or regulatory obligations. When material changes are made, we will notify registered players via email and/or a prominent notice on our platform prior to the changes taking effect.

The effective date at the top of this Policy will always reflect the date of the most recent revision. We encourage you to review this page periodically. Your continued use of 5djl services after the effective date of any revised Policy constitutes acceptance of the changes.

15. Contact Our Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 5djl handles your personal data, please do not hesitate to get in touch with our Data Protection Officer:

• Email: [email protected]
• Support Hours: Available 24/7 via live chat and email
• Response Time: Within 30 calendar days for formal data subject requests

You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights under the Data Privacy Act of 2012 have not been respected.